Question 1

How long does shipping take?

Accepted Answer

Free US tracked shipping on orders over $100. Most US orders arrive in 7–12 business days, tracked at every step.

Question 2

Do you have a free shipping threshold?

Accepted Answer

Yes — spend $100 or more and US shipping is free. Under $100, a flat tracked-shipping rate is calculated at checkout.

Question 3

Where do you ship from?

Accepted Answer

We dispatch from regional warehouses to keep delivery times honest and emissions lower than air-only fulfilment.

Question 4

What is the 30-day guarantee?

Accepted Answer

Use the product for 30 days. If it doesn't earn its place in your evening, send it back and we'll refund you in full. No interrogation, no restocking fee.

Question 5

How do I return something?

Accepted Answer

Email care@soma — include your order number and we'll send a prepaid return label.

Question 6

Are the products safe for daily use?

Accepted Answer

Yes. Every SOMA product is designed for daily 15–30 minute sessions. Heat and intensity are user-controlled.

Question 7

Do I need an app?

Accepted Answer

No app needed — by design. SOMA products run on their own simple on-device controls, so you can switch off completely without another screen to manage.

Question 8

Can I travel with them?

Accepted Answer

Most of the range is cordless and travel-friendly. The Percussion Massage Gun and Heated Eye Mask are favourites for hand luggage.

Question 9

Are they suitable during pregnancy or with medical conditions?

Accepted Answer

If you're pregnant or have a medical condition (especially related to circulation, blood pressure, or nerve sensitivity), please consult your doctor before using heat- or massage-based products.

Question 10

How can I contact you?

Accepted Answer

Write to care@soma — a real person reads every message, usually within 24 hours.

Question 11

Do you offer bundle discounts?

Accepted Answer

Yes — use code SOMA15 at checkout to save 15% when you build a comfort kit of three or more items.

Quietly answered.

Shipping

Guarantee & returns

Using SOMA

Orders & care